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NSS
Operating Models & Governance

Operating Models and Governance

Define how the organization will actually operate.

What we address

What we address

  • Is it clear who has authority over which decisions?
  • Do governance forums resolve issues, or just review status?
  • Are roles and accountability designed, or inherited by accident?
  • Does the intake and prioritization model reflect real capacity?
  • Will the target operating model survive contact with actual behavior?
Services

Typical outcomes

  • Target operating models
  • Role and accountability design
  • Decision-rights frameworks
  • RACI and responsibility architecture
  • Governance redesign
  • Management operating rhythms
  • Intake and prioritization models
  • Cross-functional engagement models
  • Service delivery models
  • Organizational transition roadmaps
Fit

Suitable engagements

  • Organizations where governance has become administrative overhead
  • Functions with diffuse or contested decision rights
  • Teams operating on an org chart that no longer matches how work happens
  • Mergers, reorganizations, or service-model transitions
  • Leaders designing a governance structure for a new initiative

Discuss a operating models and governance engagement.